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The Centre for Customer Awareness provides a full package of customer service support for a range of organisations throughout the UK, Ireland and Australia.

Our website will allow you to learn more about us, the services we offer and our company background

For information relating to conducting Mystery Visits please go to the Auditor Information section of the site.


News
We are pleased to welcome Triangle Health & Fitness as a new client.


CCA leads the way in Heritage Benchmarking

CCA are proud to have initiated a ‘historic’ benchmarking programme between National Trust for Scotland and Historic Scotland. CCA undertakes an annual programme of Mystery Visits for both organisations utilising a standardised checklist to facilitate comparative assessment across all monuments and sites. The programme is now entering its second year and other heritage organisations are being encouraged to participate in the programme over the coming year. Interested organisations should contact michael.shepherd@ccauk.co.uk for further information.
 
CCA Satisfaction



CCA Performance

As part of our ongoing commitment to improve our own customer service we survey a sample of our clients each quarter to ascertain their views on our performance. The graph details our clients’ perception of our service. As can be seen from the graph all our clients feel that we provide a service which is good or excellent. Why not take a look at the services we offer to decide whether or not CCA could help you to improve the service that you offer your customers?