Established by Clare and Dennis Gallagher in 1989, CCA now employs 32 staff in our East Kilbride office. Over 500 auditors across the UK, Ireland and Australia are registered with CCA to conduct service assessment work.

CCA assist organisations to assess and improve their customer service performace. We work with a range of public and private sector organisations, tailoring our services to the specific needs of each client. We offer support in four specific areas:

Customer Research | Service Assessment | Training | Consultancy Support