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Have you ever considered what it would be like to swap places with your customers and see through their eyes, the service your organisation provides to them. Mystery Shopping is an effective method for gathering this information. The CCA consumer-eyes mystery shopping tool gives you independent feedback from customers on:
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Testimonials
“The training and mystery shopper programmes have improved the service we provide to our customers.”
Centre Manager, Destination Shopping Centre
“The mystery call programme gave us insight into how our staff were performing and the feedback was included in our coaching process.”
Head of Customer Service, NGPB ,Visitor Attractions Operator